To say that I’m disappointed would be an understatement that defies definition.
Around 14 months ago my right hand power meter was repaired, under warranty, following the failure of the battery housing and cover. I would just like to add at this point that the customer service etc. that I received at the time was excellent and could not be faulted.
Recently I came to replace the battery and to my surprise the exact same issue has arisen only this time it’s much worse given that the housing has splintered and disintegrated into multi bits whilst the cover has remained reasonably intact.
I have no idea why this has happened again since surely 4iiii would not have repaired a failed unit using the same part that failed originally especially given the volume of comments here indicating that the design and its quality would appear to be fundamentally flawed and definitely not fit for purpose.
In closing I intend to contact support directly to see what can be done, however, given this experience and the fact that I have to ship the unit from the UK, leaving my bike unusable for weeks, if they are only going to repair the unit again using the exact same part I think there needs to be a serious discussion around alternative options.
